Privacy Policy

At PowerServ (Zunax Energy Products LLP), we value your trust and are committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable data protection laws in India.

1. Information We Collect

We may collect and process the following types of personal information:

• Full Name
• Email Address
• Phone Number
• Mailing/Shipping Address
• Order and Purchase Details
• Device, Browser, and IP Information (via cookies and analytics tools)
• Location Information (via GPS, Wi-Fi, or network-based data)
• Location Data (including background location if enabled)

2. How We Use Your Information

We use the collected information for the following purposes:

• To fulfill and manage customer orders, installations, and service requests.
• To process payments and send transaction notifications.
• To send updates on products, services, and promotional offers.
• To respond to your inquiries and provide technical support.
• To improve our website, mobile apps, and customer experience.
• To provide location-based services, such as locating service areas, delivery tracking, or showing relevant results based on your current location.

3. Sharing of Personal Data

We do not sell or rent your personal data. However, we may share data with trusted third-party vendors and logistics providers solely for order fulfillment, customer support, and regulatory compliance. We ensure they adhere to strict confidentiality agreements.

4. Cookies and Analytics

Our website uses cookies to track user preferences, activity, and website performance. These cookies help enhance your browsing experience and are used for analytics purposes only. You may manage cookie preferences through your browser settings.

5. Data Security

We implement robust security protocols and encryption to protect your data from unauthorized access, loss, misuse, or alteration. Our systems are regularly updated and monitored to ensure compliance with industry standards.

6. Customer Complaint Registration and Resolution

If you have any concerns or complaints related to our services or products, you can register your complaint through the following methods:

• Email: support@powerservindia.in
• Phone: 1800 425 6868
• Postal Mail: Zunax Energy Products LLP, KRB Tower, 6-3-1090/A/3/5, 4th Floor, Behind SBI Bank, Adjacent to Katriya Hotel, Somajiguda, Hyderabad - 500082, Telangana, India

Once your complaint is received, we will:

1. Acknowledge receipt within 2 working days.
2. Investigate the issue thoroughly.
3. Provide a resolution or response within 7-10 working days.

We strive to resolve all customer concerns in a transparent, fair, and timely manner.

7. User Rights

As a user, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or outdated data.
• Request deletion of your data, subject to legal retention obligations.
• Withdraw consent for marketing communications.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or policies. We encourage you to review their privacy policies independently.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Revised” date. Continued use of our services after such changes implies your acceptance.

10. Contact Us

If you have questions regarding this Privacy Policy, your data, or need support, feel free to contact us:

• Email: support@powerservindia.in
• Phone: 1800 425 6868
• Office Address: Zunax Energy Products LLP, KRB Tower, 4th Floor, Somajiguda, Hyderabad - 500082, Telangana, India

11. Location Data Usage

Our app may collect and use location data (including background location) to provide enhanced functionality such as route tracking, service area detection, and location-based features, even when the app is not actively in use. This data is used solely for the purpose of improving user experience and is not shared or sold to any third parties.

Location data may be collected through GPS, network, or other location services with your explicit consent. You can manage or revoke location permissions at any time via your device settings.

• Provide features such as service area detection, map views, delivery tracking, or location-based offers.
• Ensure service availability and optimize our offerings based on your geographical region.

We do not share your real-time location data with any third-party without your explicit consent. You can manage location access via your device settings at any time. Please note that disabling location permissions may affect some functionalities of the app.

Last Revised: June 30, 2025